Waring


As you all may know, Serene Boutique Hotel & Spa which currently has only branches at  No. 16-18 Bat Su Street, are becoming very popular within the circle of tourists and travelers owning to its outstanding location, top quality services and facilities served by the professional staff. That results to many recommendations from one traveler to another visiting Hanoi to come to our hotels.

However, some travelers reportedly had trouble with the taxi transportation from Noibai International Airport to Serene Boutique Hotel & Spa. Sometimes the driver purposely tried to scam guests by sending them to a certain hotel with an inconspicuous signs. There, upon arriving, some man quickly came out, with a Serene Boutique Hotel & Spa card in hand and told the passengers that they did arrive at Serene Boutique Hotel & Spa but it was full at the moment. He then said that they had a "brother hotel" just a few blocks away. Then, passengers are sent to a different hotel of lower standard where the driver gets some commissions from that hotel owner. No one can eventually guarantee the service of the latter hotel, or predict what scam will come next.

As such, it is highly advisable that every traveler to Hanoi in general and to Serene Boutique Hotel & Spa in particular should be alert not to totally depend on either the taxi driver or hotel staff that he recommends. Instead, it should be required that the street and hotel signs be pointed out to the traveler by the driver so that one knows whether she is being transferred to the right hotel.
As our private airport transfers are available, we recommend our guests to take further preventive measure by contacting us in advance at the below address for our airport pickup service:


Serene Boutique Hotel & Spa
Add: 16-18 Bat Su Street, Hoan Kiem District, Hanoi, Vietnam
Tel : (84) 3923 4288 Mobile : (84)98852 5446
Fax : (84)3923 4277
Email : booking@sereneboutiquehotel.com
Secondary Email : serenehotelspa@gmail.com


Last but not least, for the benefit of all, we would like to call for all astute travelers and any travel-related businesses to raise the awareness of this sort of scam and to help eliminate such wrongdoing by circulate this message to anyone traveling to Hanoi.
Thank you for your attention.
Sincerely yours,


Serene Boutique Hotel & Spa

Contact Info

Address

16-18 Bat Su Street,

Hoankiem Dist, Hanoi city

Location & Map

Booking Info

Telephone : +84 24 3923 4288

Fax : +84 24 3923 4277

E-mail : booking@sereneboutiquehotel.com

Website : http://sereneboutiquehotel.com

Tour Information

Telephone : +84 24 3923 4288

Fax : +84 24 3923 4277

E-mail : booking@sereneboutiquehotel.com

Website : http://sereneboutiquehotel.com